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Accessing Your Mailbox:

  1. Dial ✱99
    Then either:
    – If using Auto Login and accessing from your home phone, no entry is required,
    Or
    – If calling from away from home, enter your telephone number, press # when greeting begins.
  2. If requested, enter your password, followed by the # key. Your password will be a default of 4 zeros (0000) until you change it. For security purposes, we suggest you change your password.
  3. Main Menu:
    Press 1 to retrieve messages,
    Press 7 for current date and time, or
    Press 9 for mailbox setup.
    Note: When you have a new voice mail message, your dial tone will sound like a fast busy signal.

To Set-up Mailbox:

4 options in Mailbox Set-up menu:

  • Press 1 – Greeting options.
    Disregard this step if you choose the default greeting.
  • Press 2 – Change password.
  • Press 4 – Disable/Enable Auto-Login.
  • Press ✱ – Return to main menu.

To change or record your greeting:

  • Press 1 – Greeting options.
  • Press 2 – Save your greeting.
  • Press # – End recording function.
  • Press 1 – Listen to new greeting.

To create multiple greetings: (Gold Package Only)

  • Press 5 – Pick a new greeting.
    Then choose a new greeting # (2-9).
  • Press 2 – Record greeting.
  • Press # – End recording function.
    Repeat steps 5 and 6, choosing a different greeting # each time.
  • Press 5 – Pick a new greeting.
    Then choose the greeting you wish to become active.
  • Press ✱ – Return to main menu.

To Retrieve Messages:

3 options in Message Retrieval menu:

  • a. Press 1 – New Messages.
  • b. Press 2 – Saved Messages.
  • c. Press ✱ – Return to Main Menu.

Listen to messages:

  • Press 1 – Play or re-play message.
  • Press 2 – Save message and go to next.
  • Press 3 – Delete message and go to next.
    • Undelete Message: Don’t hang up. Follow the voice prompts to listen to the messages. Once you have played the message you deleted, select proper number.
  • Press 4 – Save message as new.
  • Press 7 – Skip back three seconds.
  • Press 8 – Pause or continue message.
  • Press 9 – Skip forward three seconds.
  • Press ✱– Return to main menu.

To change your password:

  • Press 2 – Change your password.
  • Enter new password, followed by the # key. The password is any series of up to 16 digits you choose. You will be unable to access your mailbox without this password, so be sure to choose one you will remember.
  • To verify, enter your password, followed by the # key.

If you have any questions or if you need additional help call (701) 862-3115.