If you have selected VoIP Phone Service, you acknowledge and understand that VoIP service is different in a number of important ways from traditional phone service, and you agree to inform any household residents, guests, and other third persons who may be present at the physical location where you utilize the Service of the differences and limitations of the Service. Such differences include but are not limited to: The 911 service may not function in the event of power failure, or outage of, or termination of service with or by your Internet/service provider and calls from your location to any Enhanced 911 emergency center will report the physical address you provided when the service was initiated. To learn more about the limitations, read the full IP-Enabled Enhanced 911 (E911) Disclosure.
If you are unsure if you have VoIP or Traditional Phone Service with RTC Networks, please call our office and a member service professional will assist you.