Welcome to Your New myRTCtv Experience
RTC Networks is upgrading your TV experience with the brand-new myRTCtv streaming app. Whether you use a Set-Top Box or stream through your own device, everything you need to know is right here.
Approved Devices:
• Stick 4K Max 2nd Gen (K3R6AT)
• Stick 4K Max 1st Gen (K2R2TE)
• Stick 3rd Gen (S3L46N)
• Stick 2nd Gen# (LY73PR)
• 3rd Gen (LDC9WZ)
• Cube 3rd Gen (GA5Z9L)
• Cube 2nd Gen (A78V3N)
• Google Chromecast with Google TV
• Amino Amigo 7
• HD Gen 4 (A1625)
• 4K Gen 3 (A2843)
• 4K Gen 4 (A2737)
• 4K Gen 2 (A2169)
• 4K Gen 1 (A1842)
• Express 3900
• Premiere 3920
• Steaming Stick 3810
• Streaming Stick 4K 3820
• Streaming Stick 4K+ 3821
• Express 3960
• Express 4K3940
• Express 4K+3941
• Ultra 4640
• Ultra 4660
• Ultra 4670
• Ultra 4800
Activation Emails Are Rolling Out!
Emails with your activation code are being sent in batches. These are real emails from RTC Networks — please don’t delete them!
They’re coming from: accounts@rtcnetworks.tv
Still waiting on your email? It may take up to a week — check your spam/junk folder, or call us at 701-862-3115 and we’ll send it to you.
If You Have a Set-Top Box
The new myRTCtv app has already been pushed to your Set-Top Box.
When you go to watch TV the new app will launch automatically. However: If you haven’t set up your new account yet, your TV will not work! You will be prompted to enter your login and passphrase – simply enter the credentials from the email you received (see above for example email). Both the login and passphrase will be a series of numbers.
If you haven’t received your activation email yet, we’re still working through the list – you’ll get it soon!
(Or if you’re eager to get started, call us and we’ll send it now 😉 862-3115)
Workaround Tip:
If you haven’t received the activation email, just press the “home” button on your remote and relaunch the old app to continue watching until you’re ready to switch. Within the old app only use the back button, or the new app will launch again.
KAON Set-Top Box Users – Please Read
If you’re using a KAON Set-Top Box, it is no longer compatible with the new myRTCtv platform. One of our helpful techs will be contacting you to schedule a free replacement. You don’t need to do anything right now – we’ll be in touch!
Amazon Fire Stick, Roku, Apple TV, etc.
If you stream TV using your own device, please ensure your device is up-to-date and compatible with current streaming technology. Many older devices will still “work,” but they won’t support the new features or performance of the latest myRTCtv app.
Older devices often continue working with outdated apps, so it’s easy to miss when a device becomes obsolete.
Check the top of this page to view our list of recommended devices for the best streaming experience.
The new myRTCtv app will be one of these icons below, depending on the platform and/or device.
We’re here to make the switch easy. Give us a call if you have any issues or questions about the transition.